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Frequently Asked Questions

What is Bezateli - Simply Sustainable?

Bezateli is a changemaker and a status-quo shaker, bringing to present a future that celebrates both a healthy earth and a strong economy. We are creating a novel sustainable community with you, us & our sustainable brand partners. We only choose brands & partners who care about the environment & ethical practices as much as you, with a rigorous background check into practices of manufacturing & business practices to ensure free trade & sustainability is held above all else.

Is there a brand you will like to see on our stores, Let us Know!

Where in the world does Bezateli ship?

We ship to the entire world ! We want sustainability to be accessible to all.

Shipping FAQs
  • To track your orders : When you buy something from Bezateli, you’ll receive an order confirmation email with tracking information.
  • To know the shipping time of your orders : Bezateli works to reduce the distance traveled for each item we sell, so in some cases orders may be shipped straight from the manufacturer to your door. We also pride ourselves on providing a variety of made-to-order and handmade goods. Because of this, shipping times and methods may vary for each product. Shipping time estimates can be found on each product page.
  • To earn free shipping : All orders in Ireland which total 60 euros or more after any coupons or discounts applied are eligible for free shipping. Tax is not included in the order total.
What is your Retun Policy?

Bezateli provides an easy returns policy items sold on our marketplace. The items must be unused, undamaged, and in their original packaging within 30 days of purchase. Items will be refunded to the original form of payment or as store credits. Please read individual vendor return policy on the product and collection pages. Original shipping costs will not be refunded.

Some items, like skincare products, PPE (face coverings), or underwear are only available for final sale and may not be returned due to sanitary reasons. Return information is listed on each product page. If any items arrive damaged, please first reach out to the vendor from your customer dashboard or contact so that we may get your items to you safe and sound!

Wholesale order enquires for events?

Please contact us as we are able to offer bulk pricing on a variety of our products. We’re also able to add custom branding to certain bulk items. Shoot us an email, give us a call, or reach out on chat, and we’re more than happy to help you with your order! You can order and resell EarthHero products to your local community, group of friends, on your own site, etc. Please contact us and let’s discuss what you’re thinking! drop us a mail on