Bezateli online marketplace is supporting businesses use our online space to sell their products to a global audience. We believe in community support and growth. Do you want to join us in this journey and turn your passion into profit/business? Join us here.
Each seller has a unique storefront which is fully editable and allows you to build your own branded area within Bezateli Marketplace. This include setting up their collection page, banner image, logo, brands, shipping and return policies, VAT, payment details.
Sellers can also link their other stores like etsy, shopify, ebay and amazon to our marketplace and fully manage their inventory from a single space. Each seller can link their storefront to their social media channels in order to market themselves to their other network. Sellers also have the opportunity to be featured in our onsite features and across our social channels. They can also promote themselves on main category and homepages to drive traffic directly to their stores.
See how it works page for the different demos and instructions illustrating some of these features and how to setup your store.
You can to admin to change your store's name by clicking on "ask question to admin" at the top right of your dashboard (see image below). Make sure to also update any links on your personal websites and social media accounts.
You can close your store or account at anytime of your choosing by emailing the admin.
You will not close your account untill all open orders and outstanding fees have been fufilled.
Your store and products will be removed from the website and will not appear in our marketplace listings. Your subscriptions will be cancelled.
Additional information as to the fees and commissions charged for stores can be found here.
Commission will be deducted in different ways depending on the customer's payment method:
PayPal and PayPal's Guest checkout: Commission from each PayPal sale is automatically deducted.
Stripe: Commission from each Stripe sale is taken immediately.
All transactions can seen on each sellers dashboard. All other fees related to adverts and promotions are also deducted as soon as the seller sign's up for any of them.
Any payments owed to Bezateli Marketplace are automatically removed from your PayPal account, so you do not have to take any action to pay them. Please ensure you have sufficient balance in your accounts to fasciltate such process.
You also have the option to invclude your VAT number on invoices if selling to other EU countries.
Failure to pay an invoice may result in the suspension of our account or temination, and you will still be liable to pay the invoice.
The maximum delivery time for items is 20 days. Orders must be shipped within 2 days of payment in line standards with the exception of some made-to-order or customized goods which might some addtional time. However, this must be clearly stated on the product descriptions, shipping and must be shipped within 5 working days.
Please include shipping slips which confirm the order and your store along were possible with promo codes or gifts to encourage repeat customers. Always ensure that your order is shipped with care, effort and attention to detail. Attetion to these small details can make a hugh difference to your business and generate a positive feedback.
Try as much as possible to offer free delivery to your products. Customers see delivery services as an extension of your business. Please shop around for the best delivery services per your products.
If a buyer purchases more than one item from you, you can activate the 'shipping per country' option. You can activate the discount when listing your items or by visiting Shipping profiles. You can see which items need to be dispatched together by visiting Orders.
Orders may be cancelled by the buyer or the admin up until the point when they are marked as shipped.
The sellers are responsible for setting their own cancellation, refunds and return policies according the buyer terms of sale and ecommerce regulations.
As a general guideline, if the customer wishes to return an item for any reason, they need to inform the seller within 14 days of receiving the item. It is the customer's responsibility to ensure that returned goods are adequately packaged so it arrives back undamaged.
Sellers with downloadable or vitual listings should clearly state in their policies with regards to refunds and cancellations.
You need to provide instructions on how to return your item and once your item is received back, process the refund using the refund action within the order page. Do not ask customers to send returns to Bezateli's office address. We be held responsible for these items sent to our company address.
All cancellations, returns and refunds can be managed from the RMS in the seller and buyers portals.
Quality images attract customers and further enhance your brand identity. The best place to shoot your imagery is totally up to you. Sellers must have rights to these images.
Banner images for the sellers shop should also be of high resolution.
Never understimated the power of good imagery. This will make your product attractive and invite more customers.
You can also pay to promote your store the landing page, homepages and featured pages as well. Our badges will also enhanced your store and build more trust to customers.
Maintain a great customer service and testimonials close to 100% as possible. customers are more likely to shop from a store that is trustworthy and offers great service.
Additionally, we encourage all stores to link to social media accounts, tag us on every posting. Also use unique keywords to describe your products so as to improve SEO and drive traffic to your stores.
We take all feedback seriously whether good or bad. We encourage sellers to resolves issues arising with buyers in an amicable manner as a negative feedback will impact your store metrics.
Nevertheless, certain feedbacks that contain:
- personal information
- not related to the product or a question about a transaction
- sensitive information of any nature
- information not true or issues have been resolved
will all be removed.
We have a seller-customer live ask and answer system in place to quickly resolve issues concerning listings. Try to resolve customer queries before they purchase any products so as to minimise any returns.
Sellers can avoid negative feedback by:
- Having an accurate listing with detailed description, sizing weight and so on
- Providing prompt shipping that is in line with the shipping policy
- Sending a detailed shipping message to the customer including the tracking number
- Keeping customers up to date with any unexpected delays and offer incentives for them to shop again
- Sending prompt replies to messages and prompt handling of customer queries
- Including a delivery note
Negative feedbacks are also important and normal in business. If you receive one, keep calm and try to improve on this criticism. This will help improve your products and get more sales in return. Always try to resolve concern raised before contacting marketplace management.
The Marketplace Review team can only review feedback once. Feedback over 60 days old is considered final and cannot be reviewed or amended.